Your privacy is important to Roppen Transportation Services Private Limited (the “Company”, “we”, “JSR”, “us” or “our”).
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (“Information”), that JSR may receive through your online access, interaction or use, of the JSR mobile applications (“JSR App”) or our website located at https://jsr.in.net/ (the website and JSR App are collectively referred to as the “JSR Platform”) or while availing our Services.
Please read this Policy before using the JSR Platform or submitting any Information to JSR. This Policy is a part of and incorporated within, and is to be read along with, the terms and conditions applicable to the users of the JSR App available on the JSR Platform.
By accessing or using the JSR Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the JSR Platform from time to time.
Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws including but not limited to Information Technology Act, 2000, and the rules framed thereunder (“Applicable Laws”). If you do not agree with the Policy, please do not use or access the JSR Platform.
You hereby represent to JSR that:
Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:
Personal Information: We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account forms, contact us forms, or when you otherwise interact with us. When you sign in to use the Services, you create/update user profile. We shall ask you to provide only such Personal Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
The Information you provide to us includes the following:
Account Information: Create or update your JSR account which may include your email address, name, address, mobile number, photograph, banking or payment related information (as permitted by Applicable Laws), etc.
Saved Information: While you use our Services, we may collect and store Information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email address, billing information, emergency contact information, etc.
Verification Information: If you are a Captain, we may collect location details, profile picture details, copies of government issued identification documents such as Aadhaar, Permanent Account Number, etc., license details, and other details (KYC), vehicle related documents such as, certificate of registration, permit of vehicle, certificate of fitness, insurance, pollution certificate etc., user settings, and such other documents which evidence the health or fitness of the vehicle to provide Servjices on the JSR Platform from time to time. If you are a Captain we may also require you to capture your real time self-clicked images (selfies) and upload such selfies on the JSR Platform from time to time to verify your identity.
In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:
Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or an online game that causes user harm, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
INFORMATION WE COLLECT AS YOU ACCESS AND USE JSR APP
Transaction Information: We collect transaction Information such as trip details, pick-up and drop-off addresses, distance traveled, payment transaction information (subject to Applicable Laws), etc.
Location data:
Captains: JSR collects location data when the JSR App is running in the foreground (app is open and on-screen) or background (app is not in use) in your mobile device. For Captains, JSR collects location data only when the Captains have enabled the icon “On-Duty” on the JSR App.
Customers: We collect precise or approximate location data from your Device if you enable us to do so. JSR collects this data from the time a Service is requested until it is finished, and any time the app is running in the foreground of your Device. We use this data to enhance your use of JSR App, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Even if you have not enabled us to collect location data from your Device, JSR collects the Captains’ location data collected during a trip, and links such location data with your account. This enables us to offer services to you, such as receipt generation and customer support, and enable safety of the Customers.
Usage Information: We, may use a variety of technologies that automatically (or passively) collect certain Information whenever you visit or interact with the JSR Platform for obtaining the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, searches and search results, or usage behavior on the JSR App, etc.
INFORMATION THIRD PARTIES PROVIDE ABOUT YOU
We may, from time to time, collect Information about you through JSR Platform or while availing the Services and collect Information from our affiliates or third parties / TPSPs such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available sources such as commercially available marketing lists, social networks and other related media.>
Our primary goal in collecting your Information is to provide you with an enhanced experience when using the Services. We may use your Information we collect in accordance with this Policy for the following purposes:
To enable you to access the JSR Platform.
To verify your identity and/ or your capacity, under applicable law, to provide Services through the JSR Platform;
To allow you to view your trip history, rate trips or bookings, and to determine which features need to be improved for enhanced user experience, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources;
To prevent, discover and investigate violations of this Policy or any applicable terms of service or terms of use;
To identify and/or detect security breaches or attacks, errors, fraud, money laundering, abuse and other criminal activities, and investigating and taking appropriate remedial action;
To enhance your user experience in relation to the JSR App or the Services, including customisation / personalization of the JSR App or the Services;
To fulfil any other purpose for which you provide us the Information and/or for any other purpose with your consent. Please note, we do not use the information collected from you for targeted advertising.
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control, in which case our Policy will no longer apply. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from JSR App onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Information and may or may not have their own published privacy policies.
You are responsible for maintaining the accuracy of the Information you submit to us, such as your contact information provided as part of account registration.
If your Personal Information or Information you provide to us changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the email address mentioned on JSR Platform, or contacting the Grievance Officer. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
If you wish to cancel your account or request that we no longer use your Information to provide you services, contact us through our email address arvindmishra365@gmail.com, the JSR Platform or the Grievance Officer mentioned in this Policy. Please note, we may not be able to provide some or all of the Services in case you disable access to any of your Information as described under this Policy.
We will retain your Information including Personal Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain some of your Information including Personal Information and Usage Information (including geo-location, trip history, and transaction history) for a period of 90 days, to resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity related to your account, to enforce our agreements, or for other business reasons, etc. After completion of such period, your data may either be deleted from our database or be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
The Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your Information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that Information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any Information you transmit to us, you do at your own risk. We recommend that you not disclose your password to anyone.
We do not knowingly solicit or collect Information from children under the age of 18 years. Use of the JSR App is only available for persons who can enter into a legally binding contract under Applicable Laws.
This policy will be reviewed periodically and may change at any time. The latest version will always be available at https://jsr.in.net/. We recommend reviewing this policy regularly to stay informed of any updates.
By using JSR Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder, and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access to or usage of the "JSR" website and mobile application.
The domain name https://jsr.in.net/, including the related website and mobile application as well as the portal (hereinafter referred to as the “Platform”), is owned and operated by JSRG HOTEL TOUR&TRAVEL PRIVATE LIMITED (hereinafter referred to as 'JSR'), a company incorporated under the Companies Act, 2013, with its registered office at C/O Asha Devi, Ram, Bhawahtuisana Garay, Ayodhya RS, Faizabad, Faizabad-224123, Uttar Pradesh
If you transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such a transaction. By mere use of the Platform, you shall be contracting with JSR, and these terms and conditions, including the policies, constitute your binding obligations to JSR.
When you use any current or future services provided by us through the Platform, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they shall be deemed incorporated into the ToU and considered a part and parcel of the ToU.
If you would like to ask about, make a request relating to, or complain about how We process your information, please contact or email our grievance officer, at one of the addresses below. Our grievance officer will attempt to expeditiously redress your grievances.
For any request, complain, feedback or grievances, please contact: -
Email details – arvindmishra365@gmail.com
We reserve the right to update / modify, from time to time, this Policy to reflect changes to our Information practices. Any changes will be effective immediately upon the posting of the revised Policy on the JSR Platform. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the JSR App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of the JSR App or availing the Services after an updated Policy becomes effective will indicate your acceptance of the updated Policy.